Focus manual guide

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The Focus provides a high definition display, with its 50cm tall hologram.

This hologram displayer gives a spectacular dimension to your product and comes to sublimate your product on stage.

The result of many years of work, the Focus uses an exclusive breakthrough technology (spy pepper's ghost) allowing an optimization of the image for a better augmented reality experience.


Set Up

Please, observe the following setting up steps, not to damage the product.

Turning the product ON :

- Install the product on a stable and appropriate environment
- Plug the product on an electrical outlet
- Switch the On/Off button On
- Wait until the product has finished to start

Turning the product OFF :

- Switch the On/Off button Off


Follow the procedure provided for this purpose.


Cleaning the optical surfaces

The pyramid’s half-mirrored surfaces must have an impeccable quality to be more efficient. That’s why it is advised to always envelop them in an appropriate protection during the transport.

Their cleaning can be done with a antistatic cloth, eventually with a cleaning spray. Avoid the kitchen paper and all abrasive material.

Cleaning the base

The base of the Focus is in black painted aluminium. Avoid all the materials that could cause microscratches.

In the case of persistent traces, you can use degreasing cleaner.


For a safe transport, we’re advising to use our flight-cases. Contact us for more informations.

There are precautions to take :

  • Protect all the esthetic faces of the product
  • Use moss plays in order to avoid the frictions and the chocks of the plates during the transport
  • Always transport the pyramid disassembled, the vibrations of the transport loosen the srews of the pyramid
  • Use a boc to transport the clips and screws in order not to loose, break or fold them

Solve the Focus problems

This section is grouping all the identified problems that you could encounter with our products and their solutions. If the problem that you encounter is not on the list or if the suggested solution doesn’t work for you, please contact our technical support for more informations.


Identify a product

The Focus have a written serial number on the front of the IT case.

For the products that have WIFI transmitter, the network SSID will be in the form :


XX being the serial number of the product.

The serial number is also written on the product’s purchase/rent bill.

Turning ON

The product doesn’t turn ON

That can be due to many causes :

  • The product is not correctly electrically supplied
    • The ventilators do not run
    • The “Power” diode of the computer is not ON (if present)
  • Screens are OFF
    • The control panel’s diode has to be lighted in green or orange.
  • Screens are improperly configured
    • When the screens are connected to the server, they must briefly light up, display a blue screen and “DVI” in the corner.

One of the screens is OFF

Make sure that the screen is properly supplied, that the DVI cable is plugged.

  • The screens have a control panel. The diode must be lighted in green or orange.
  • When the screens are connected to the server, they must briefly light up, display a blue screen and “DVI” in the corner.
panneau de contrôle de l'écran

One of the screens is not in “DVI” mode

By using the control pannel of the involved screen :

  • press
  • select the second tab with and . Then select DVI.
  • Press again to confirm.

The image is scrambled or noisy

Often characterized with green lines on the image.

The problem is coming from DVI-D cables that connect the screen to the Focus’ computer.

  • Disassemble the pyramid (see the teardown procedure)(link)
  • Take off the opaque plates
  • If the cables were not properly plugged : plug it back without forgetting the safety screws
  • If the cables were well plugged : replace the cable.

Spare parts

Naming of the parts

Naming of the main parts of the Focus : Technical drawing of the Focus

You haven't found the answer to your question ? Contact us.